Store Policies

We cannot emphasize it enough: We love what we do. Working with these rare, antique reclaimed lumbers is a true joy. With that said, it is important to recognize that reclaimed lumber differs greatly from modern wood. It can have a mind of its own; it can be warped and bowed, and two sections of the same board may take identical stains in totally different ways. While we have worked tirelessly to ensure that we can produce as consistent a product as is possible, sometimes, the lumber gets the best of us and we wind up with a mismatch or a defect.
Luckily, these imperfections are generally what draws our customers to our shelving again and again.
While we cannot offer returns on products, we’re happy to work with you to ensure that you get the look you’re aiming to achieve.